Question 1

How do I find the right product for your damage?

Accepted Answer

If you have deep scratches, chips or drill holes in your ceramic tiles you will need the Premium Repair Kit for Ceramics. This will allow you to repair floor and wall tiles in your kitchen and in your bathroom.

Whether you have deep scratches, chips or dents on wood surfaces then you will need the Premium Repair Kit for Wood Surfaces. This kit will allow you to repair wood flooring, furniture (including tables, coffee tables, wooden chairs, pool tables, and legs), skirting boards, and all laminate surfaces.

Question 2

How do I use the Battey Melter Iron?

Accepted Answer

Firstly, the Melter is battery operated and you must equip the Melter with 3 AA batteries. Once this is complete, release the lock mechanism and then you will be able to press the on button for the Melter to start heating up. Once you press the Melter button on, hold down for 45 seconds to 1 minute for maximum heat to come into the heating blade at the end of the Melter. This will ensure ease of use when melting the waxes into your damage.

For continual ease of use, repeat this process of holding down the button on for heat to always be ready for you. DO NOT SCRAPE THE HEATING BLADE. This will damage the melt causing possible discolouration of your repair.

Question 3

How do I achieve the right colour for my repair?

Accepted Answer

The rule of thumb with repairing with Picobello products is to start by using the lightest colour in your damage. The best way to do this is to select the wax that represents the lighter colours and put them next to your surface to get a good look. For example, if the tiled flooring resembles a marble white with swirls of grey, then we would suggest using white as the base and continually add small touches of grey to achieve the right colour.

A good tip is to get a piece of glass, wood or another material near the damage, so that you can see what the colour will look like when pre-mixing.

Question 4

Is there a minimum order value?

Accepted Answer

No, there is not. You can order one refill. We can still ship or post this to you.

Question 5

How fast is delivery?

Accepted Answer

All orders are typically shipped within 24 hours of the order being received from our Sydney warehouse. 
 
We use couriers for shipping so a street address is faster than shipping to a PO Box. Ensure someone is there to receive the package.
 
Delivery to Sydney, Melbourne, Brisbane and Perth typically takes 2 days.

Delivery to New Zealand typically takes 5 days.

Question 6

Where do you deliver to?

Accepted Answer

Anywhere within Australia and New Zealand.

Question 7

How can I pay?

Accepted Answer

There are 2 payment methods available: PayPal and Credit (Visa / Mastercard).

Credit Card: Payment by credit card is only possible by phone +61 2 9440 3357.

PayPal: Login in to your PayPal account through the redirected link and pay through their system. You will receive a thank you letter after payment has been accepted.

Question 8

Can I repair holes in wood?

Accepted Answer

You can easily repair holes, just like deep scratches: fill the damage with hard wax and seal it with the AQUA Brush Pen Clear Lacquer.

Question 9

I am not sure if I have understood the usage instructions correctly....

Accepted Answer

We have videos with highly detailed steps to ensure you get the most of our products. All videos are on our YouTube Channel, Picobello Australia.
https://goo.gl/ihu3NJ

Question 10

How big must the damage or hole be to use this product?

Accepted Answer

Generally, the rule of thumb is the deeper the hole, the more filler can be applied for good adhesion to the surface. 3 millimeters is a good starting point, but drilling a slightly deeper hole will allow you to achieve the best solution for all damages.

Question 11

Am I able to buy specific colours instead of the an entire kit you have on offer?

Accepted Answer

Check our shop for the Addtional Fillers section to buy singular and multiple extra fillers for your repairs.

FAQ

Frequently asked questions