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The customer has the right of contract within 5 working days from the date of receipt of the goods delivered to the customer to withdraw. Cancellation needs no justification and is in written form (e.g. letter, e-mail) to explain. It is sufficient if the cancellation is sent within the deadline.

This right of withdrawal shall not apply to contracts for the supply of goods made to customer specification which are clearly tailored to the personal needs of customers.

In case of an effective withdrawal, the mutually received benefits are to be returned and where appropriate, shall be released.

If products are not returned whole or is in a deteriorated condition, compensation must be paid to Picobello Australia. The customer can avoid the obligation for compensation by not using the goods and ensuring no damage to the product whilst in their ownership or during transportation, which may impair its value. Transportable items are to be returned at the customer‘s expense. 

Withdrawal must be sent to: Picobello Australia PO Box 223 St Ives NSW 2073 Australia

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